Frequently Asked Questions
How quickly can you respond to an emergency?
We offer 24/7 emergency response and can typically arrive at your property within 1-2 hours of your call, depending on your location and current weather conditions.
Do you work with insurance companies?
Yes, we work directly with all major insurance companies. We can handle the entire claims process for you, including documentation, adjuster meetings, and direct billing.
What areas do you serve?
We primarily serve Katy, TX and the surrounding areas including Houston, Sugar Land, Richmond, Rosenberg, and Fulshear.
Are you licensed and insured?
Yes, we are fully licensed by the state of Texas and carry comprehensive liability insurance. All our technicians are IICRC certified.
How long does the restoration process take?
The timeline varies depending on the extent of damage. Minor water damage may take 3-5 days, while major reconstruction projects can take several weeks. We'll provide a detailed timeline during our initial assessment.
Do you provide free estimates?
Yes, we provide free estimates for all restoration services. We'll assess the damage and provide you with a detailed scope of work and cost estimate.
What should I do immediately after water damage occurs?
First, ensure your safety. Turn off electricity to affected areas if safe to do so. Stop the water source if possible. Remove valuable items from the affected area. Then call us immediately for emergency services.
Can you help with mold problems?
Yes, we provide complete mold remediation services including inspection, containment, removal, and prevention. We use advanced equipment and EPA-approved antimicrobial treatments.